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Frequently Asked Questions

Welcome to our FAQ section. Many of the more common questions about your Moose member benefits can be found here.

Search our Frequently Asked Questions:


When will my policy go into effect?

The effective date of your policy differs between specific supplemental insurance offerings. Please reference the details of your specific policies to find the effective date.

What are your telephone hours?

Telephone customer service is available to you Monday through Friday 8AM - 7PM (Eastern Standard Time). The service center is closed on the following major holidays: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the following Friday, Christmas Eve, Christmas and New Year’s Eve.

How do I make a payment?

There are two options available to you for paying your premium and preventing a lapse in your coverage: direct bill by mail and pay by phone. 

Direct Bill - Before your coverage period ends, the MooseVIP Insurance Program will send you a payment notice as a reminder to renew your current coverage. Mail the tear-off portion of the payment notice along with a check for the payment amount made out to The MooseVIP Insurance Program, in the courtesy reply envelope provided.

Pay By Phone - You can renew your coverage over the phone by calling 1-800-395-7881, and using a major credit card. One of our qualified customer service representatives will assist you with this transaction. You can also request that all of your future premium payments be billed to your credit card. If you desire, you can request that a one-time payment be deducted from your checking account to pay your current balance.

How do I report a claim?

Go to "My Account" and select the "Report a Claim" option to download the appropriate claims request form. Follow the steps located on the form before mailing to:

AGIA Affiliate Services
Claims Department
P.O. Box 9060
Phoenix, AZ 85068

How do I change my address, email or phone numbers for my account?

Go to "My Account" and select "update personal account information." Change as needed and click "update" to finalize your updates.

How can I learn more about The MooseVIP Insurance programs?

A customer service representative will be able to answer all of your questions and send you printed materials covering the details of our program. Call our toll free number 1-800-395-7881, Monday thru Friday, 8AM - 7PM (Eastern Standard Time) to learn more.

You can also learn more here at The Moose VIP Insurance Program website.

How long does the application process take?

The "underwriting process" depends on many factors: the number of persons to be insured, their ages, the amount of coverage for which you apply, your medical history and that of your family members (if requesting dependent coverage), and the type of coverage requested.

Who are the current insurance carriers and what are their ratings?

This varies according to each plan. The program Administrator seeks the best opportunities for our members, so the plans are underwritten by different insurance companies. All of the companies enjoy very high ratings by A.M. Best Company, which annually measures the financial strength of insurance companies.

Who is A.G.I.A.?

A.G.I.A. is the company (Administrator) contracted to manage The MooseVIP Insurance program. A.G.I.A. is also affiliated with the insurance companies that underwrite each plan.

Do I have to take a medical exam, blood test, etc. to be eligible for MooseVIP Insurance programs?

No! There are no physicals required. Your acceptance is guaranteed if you are a member of Moose.